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Shipping Policy – Hope Pharma
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Ask@hopesp.com
800-557-5555
330 N Brand Blvd. Suite 155 Glendale, CA 91203
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Hope Pharma
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Hope Pharma

Shipping Policy

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Shipping Policy

At Hope Specialty Pharmacy, we are committed to delivering your dermatology prescriptions safely, securely, and on time. Below are the details of our shipping process, delivery timelines, and what to expect when placing an order.

Processing Time

  • Orders are processed Monday through Friday during regular business hours.
  • Most prescriptions are shipped within 1–2 business days of receiving a valid prescription and any required prior authorizations.
  • Medications requiring cold-chain handling are packed with appropriate temperature controls and typically ship Monday through Wednesday to ensure product stability.

Shipping Methods and Carriers

  • Standard shipping is provided at no cost for all prescription orders.
  • We use trusted carriers such as USPS, UPS, and FedEx depending on the medication type and destination.
  • Expedited or overnight shipping is available upon request and may be subject to additional charges.

Delivery Times

  • Standard shipping typically arrives within 2–3 business days.
  • Tracking information is provided once the shipment has been processed.
  • Delivery times may vary based on destination, carrier performance, and holidays.

Cold Chain and Specialty Medications

  • Medications requiring refrigeration are shipped in temperature-controlled packaging with monitoring to ensure product integrity.
  • These items are only shipped on select days (typically Monday through Wednesday) to prevent weekend delays.

Shipping Restrictions

  • We currently ship prescriptions to California, Arizona, Oregon, Washington, Colorado, and Utah.
  • Refrigerated medications cannot be shipped to P.O. Boxes.
  • A signature may be required for certain medications, especially high-value or specialty items.

Address Accuracy and Delivery Issues

  • Please verify your shipping address at the time of placing your order.
  • A re-shipping fee may apply for orders returned due to incorrect address information.
  • For lost, delayed, or damaged shipments, contact us at 800-557-5555. Our team will assist in resolving the issue promptly.

Contact Us

This policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website or by request at the pharmacy.

If you have any questions about shipping timelines, cold chain packaging, or delivery preferences, please contact our pharmacy team at ask@hopesp.com or call 800-557-5555.