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Terms of Service – Hope Pharma
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Ask@hopesp.com
800-557-5555
330 N Brand Blvd. Suite 155 Glendale, CA 91203
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Hope Pharma
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Hope Pharma

Terms of Service

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Terms of Service

Effective Date: 01/01/2025

Welcome to www.hopesp.com, the official website of Hope Specialty Pharmacy. By accessing or using this Site, you agree to be bound by these Terms of Service (“Terms”), which govern your use of our website and related services. If you do not agree to these Terms, please do not use the Site.

1. Overview

www.hopesp.com is operated by Hope Specialty Pharmacy and provides pharmacy-related services, including prescription management, medication checkout, and updates to personal and health information.

These Terms apply to all users of the Site and related services. Please read them carefully and retain a copy for your records.

2. Privacy

Your use of this Site is subject to our Privacy Policy, which outlines how we collect, use, and safeguard your information. By using this Site, you consent to the practices described in that policy.

3. Electronic Communications

When you use www.hopesp.com or communicate with us via email, you are engaging in electronic communication. You agree to receive electronic communications from us and consent that such communications—whether notices, disclosures, or agreements—satisfy any legal requirement for written communication.

4. Account Responsibility

If you create an account on our Site, you are responsible for maintaining the confidentiality of your username and password, and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account. Hope Specialty Pharmacy is not liable for any unauthorized access to your account resulting from theft, loss, or misuse of login credentials.

We reserve the right to refuse service, terminate accounts, or modify content at our sole discretion.

5. Use by Minors

This Site is intended for users aged 18 or older. We do not knowingly collect personal information from individuals under the age of 13. If you are under 18, you may only use the Site with the involvement of a parent or legal guardian.

6. Third-Party Links and Services

Our Site may contain links to third-party websites or services. These links are provided for your convenience. Hope Specialty Pharmacy does not endorse, monitor, or control the content of any third-party site and is not responsible for their practices or policies.

By using the Site, you agree that we may share information with third-party service providers as necessary to deliver specific features or services requested by you.

7. Acceptable Use and Intellectual Property

You are granted a limited, non-exclusive, non-transferable, revocable license to use this Site for personal, non-commercial purposes, in accordance with these Terms.

You agree not to:

  • Use the Site for any unlawful or prohibited activity
  • Modify, reverse engineer, or reproduce any portion of the Site or its content
  • Interfere with the functionality or performance of the Site
  • Use the Site to distribute spam, malware, or harmful content

All content on this Site, including but not limited to text, graphics, logos, icons, and software, is the property of Hope Specialty Pharmacy or its licensors and is protected by copyright and intellectual property laws. No right, title, or interest in any content is transferred to you.

8. International Access

This Site is operated from the United States. If you access it from outside the U.S., you are responsible for compliance with local laws in your jurisdiction.

9. Indemnification

You agree to indemnify, defend, and hold harmless Hope Specialty Pharmacy and its officers, directors, employees, agents, and affiliates from any claim, liability, damages, costs, or expenses—including reasonable attorney’s fees—arising from your use of the Site, your violation of these Terms, or your infringement of any rights of a third party.

10. Dispute Resolution and Arbitration

If a dispute arises that cannot be resolved informally, you agree that it shall be resolved by binding arbitration in accordance with the Federal Arbitration Act and administered by the American Arbitration Association. The arbitration will be conducted by a single arbitrator in a mutually agreed-upon location.

You agree that:

  • Any dispute under these Terms will be resolved individually (not as part of a class action)
  • The arbitrator’s decision will be final and binding
  • Either party may seek to enforce the arbitration award in any court with jurisdiction
  • The prevailing party in arbitration may recover reasonable attorney’s fees and costs

This arbitration provision survives termination of this agreement.

11. Limitation of Liability

The Site and its content are provided “as is” and “as available,” without warranties of any kind. Hope Specialty Pharmacy makes no warranties, express or implied, about the accuracy, completeness, or reliability of the Site or its content.

To the fullest extent permitted by law, Hope Specialty Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of—or inability to use—the Site or services, even if we have been advised of the possibility of such damages.

If you are dissatisfied with the Site, your sole remedy is to stop using it.

12. Termination

We reserve the right to terminate or suspend your access to the Site at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to our interests or other users.

13. Governing Law

These Terms are governed by the laws of the State of California. By using this Site, you consent to the exclusive jurisdiction and venue of the courts located in California for all disputes arising out of or relating to these Terms.

14. Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and Hope Specialty Pharmacy regarding use of the Site. Any previous communications or agreements, whether oral or written, are superseded.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Changes to Terms

Hope Specialty Pharmacy reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

16. Contact Us

If you have questions or concerns about these Terms, please contact us:

Hope Specialty Pharmacy
 330 North Brand Blvd, Suite 155
 Glendale, California 91203
 Phone: 800-557-5555
 Email: ask@hopesp.com