Hope Specialty Pharmacy – Privacy Policy
Last Updated: January 1, 2015
Hope Specialty Pharmacy is committed to protecting your privacy and safeguarding your health information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including Protected Health Information (PHI), in accordance with applicable laws and regulations such as HIPAA.
We may update this policy from time to time. Any changes will apply to all PHI we maintain, and updated versions will be made available upon request.
Your Privacy Is Important
We do not sell or share your name, address, or other personal information without your written consent. We use and disclose your PHI only as outlined in this policy or as permitted by law.
If you have any questions about this policy, you may contact our Privacy Department at 1-800-557-5555 or email ask@hopesp.com.
Your Rights Regarding Your Health Information
As a patient, you have specific rights related to how your health information is used and shared:
Right to Receive This Privacy Policy
You may request a paper or electronic copy of this Privacy Policy at any time, even if you previously agreed to receive it electronically.
Right to Request Restrictions
You may request limits on how we use or share your PHI for treatment, payment, or operations. While we are not required to agree to all restrictions, we will make every reasonable effort to honor them, especially if you have paid for services out of pocket in full and request that we not disclose that information to your health plan.
To request a restriction, please submit a written request to:
Hope Specialty Pharmacy – Privacy Department
330 N Brand Blvd, Suite 155
Glendale, CA 91203
Right to Access and Copy Your Records
You have the right to access and receive a copy of your PHI, including prescription and billing records, in paper or electronic form. Requests must be submitted in writing to our Privacy Department.
Right to Request Amendments
If you believe any part of your health record is incorrect or incomplete, you may request an amendment. Your request must be in writing and include a reason supporting your request.
Right to an Accounting of Disclosures
You may request a list of certain disclosures we have made of your PHI during the past six years, excluding those made for treatment, payment, or healthcare operations.
Right to Request Confidential Communications
You may request that we contact you in a specific way (e.g., only by mail, or at a different address). We will accommodate all reasonable requests.
Right to Notification of a Breach
If your PHI is compromised due to a breach, we will notify you promptly in writing with details of the breach and the actions we are taking.
What Information We Collect
- Name, date of birth, contact information
- Medical history, allergies, and conditions
- Prescription information and prescriber details
- Insurance and billing information
How Your Information Is Used and Disclosed
We use your information for the following purposes:
Treatment
To dispense medications, coordinate with your healthcare providers, or consult with your prescriber to ensure safe and effective care.
Payment
To verify insurance coverage, process claims, or collect payment for products and services.
Healthcare Operations
To manage pharmacy operations, conduct quality reviews, train staff, and ensure regulatory compliance.
Communications with Caregivers
We may disclose health information to individuals involved in your care or payment, when appropriate and in accordance with professional judgment.
Reporting Product Issues
If you report an issue with a medication, we may share necessary details with the manufacturer or regulatory authorities, as required by law.
Health-Related Communications
We may contact you with refill reminders, treatment alternatives, or health-related services that may benefit you.
Programs and Promotions
With your consent, we may use your information for optional services such as loyalty programs, contests, or promotional activities.
Legal Compliance
We may disclose your PHI when required by law, including in response to court orders, investigations, or public health authorities.
Your Consent and Control
By using our services, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time by submitting a written request. However, doing so may limit the services we are able to provide, especially if disclosure to insurers or providers is necessary.
How We Protect Your Information
We take the security of your information seriously. Our safeguards include:
- Physical controls (secured facilities and restricted access)
- Technical protections (secure servers, encryption, firewall systems)
- Administrative protocols (staff training and limited access on a need-to-know basis)
While no system can guarantee absolute protection, we implement industry best practices and respond promptly to any potential breach.
How Long We Keep Your Information
We retain your information for as long as required by law or necessary for our operations. Even if you stop using our services, we are obligated to maintain prescription and medical records for a designated period. Once no longer needed, your information will be securely destroyed or anonymized.
Changes to This Privacy Policy
This policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website or by request at the pharmacy.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Hope Specialty Pharmacy – Privacy Department
330 N Brand Blvd, Suite 155
Glendale, CA 91203
Phone: 1-800-557-5555
Email: ask@hopesp.com
If you believe your privacy rights have been violated, you may also file a complaint with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.